Hanselminutes Podcast 208 - Social Media and the Business of Social - The Wynn Resorts

April 05, 2010 Comment on this post [1] Posted in Podcast

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My two-hundred-and-eighth podcast is up. Scott sits down with Jade Bailey, who manages social media and online services for the Wynn in Las Vegas. How does a world wide brand use social media to serve its customers while still remaining authentic? Is Twitter a legitimate customer service choice? Does a company need a Facebook page?

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About Scott

Scott Hanselman is a former professor, former Chief Architect in finance, now speaker, consultant, father, diabetic, and Microsoft employee. He is a failed stand-up comic, a cornrower, and a book author.

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Comment on this post [1]

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April 06, 2010 21:52

i would think so, this helps the company build more of a personal connection with they're cliants, this inturn makes them more avalable to sales and more offers that your companys puts out, as i said it builds on the fact that its real people behind theese companies and personilization is how many of the huge companies succeed.

wilson

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